If you have an issue with your order, please reach out to our Customer Support team via email address support@orangeprints.com to start a request. For additional info on our return, refund policies see below!

1. RETURN

Please do not send your purchase back to the manufacturer. 

2.ITEMS RETURNED TO SENDER

Parcels tagged as incorrect address will not be delivered and will be returned to the warehouse. Therefore, please double-check your contact information carefully when you fill out on our system.

If you figure out you put the wrong/ incomplete address and it directly caused the delivery failed, kindly mail to us as well as let us know what happened. In case you would like us to replace your parcel, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:

Please Note

We do not take any responsibility in the following cases:

3.REFUNDS (If applicable)

We require a receipt or proof of purchase.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

We will only refund the purchase price, not shipping cost.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@orangeprints.com

4.EXCHANGE (If applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached that include the real picture of item shipped with the QR code and the shipping label at contact support@orangeprints.com

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Depending on where you live, the time it may take for your exchanged product to reach you.

5.CANCELLATION

Every day at 18:00pm (-8:00), all orders that were placed during the day will be closed. As a result, only requests for order cancellation submitted within the time range of making the order on the site will be acceptable and approved. Furthermore, please be aware that there may be times when we are unable to accept orders and must cancel them. If you need to cancel an order, please contact our customer service team by writing to support@orangeprints.com, please do not reach out to us by phone. 

How do I modify the information on my order?

All the orders that were created during the day, will be closed the deal at 18:00pm (-8:00) every day. Therefore, we do not accept any requests that are not sent within the time frame.

If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 24-48 hours. 

If you’d want to change something about your order, such as the size or color, make sure you send your request before the time frame.