Q: How do I process to cancel the order?
All the orders that were created during the day, will be closed the deal at 18h00 PM – 8h00 AM (UTC-8) everyday. Therefore, a request for cancellation of order shall be valid and accepted only if they are made within the time frame of placing the order on the site. Besides, please note that there may be certain orders that we are unable to accept and must cancel. In case, you would like to cancel the order, you must contact our customer support team by writing to [email protected] to get help quickly, please do not reach out to us by phone.
Q: How do I change my order information?
- All the orders that were created during the day, will be closed the deal at 18h00 PM – 8h00 AM (UTC-8) everyday. Therefore, we do not accept any requests that are not sent within the time frame.
- If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 24-48 hours.
- If you would like to exchange the order such as: size, color, product type, or any details, please make sure your request is sent within the time frame.