If you have an issue with your order, please reach out to our Customer Support team via email address support@orangeprints.com or phone number: (+1) 307-763-5949 to start a request. For additional info on our return, and refund policies see below!
1. RETURN or EXCHANGE
– Our return/refund/exchange policy allows for requests within 30 days from the delivery date. Case of return/exchange:
- The printed image is blurry.
- The image on the shirt is off-center.
- The wrong item was sent, not matching the order.
- Damaged during delivery (torn, dirty, etc.).
- Incorrect size, color, or style compared to the order.
- Other errors on our part.
– Please note that returns/ exchanges are only issued for items that must be unused, in the same condition as received, and in their original packaging.
– We appreciate your understanding if you need to EXCHANGE a product due to the unforeseen issues mentioned above. Rest assured, we are here to help and assist you in doing this.
– We will process your request within 1 – 2 business days. The time for an exchanged/returned product to reach you may vary based on your location.
2. ITEMS RETURNED TO SENDER
If a package has an incorrect or incomplete address, it will automatically be returned to us after reaching the local post office in the destination country. We strongly encourage you to carefully verify your contact information when entering it into our system. Sometimes, the local post or courier may hold the parcel for up to 30 days, so it’s advisable to contact them promptly for any necessary address corrections.
Should you realize an error in the address that causes delivery failure, please inform us via email and provide the correct shipping details. We will ask the logistics and assist you as soon as possible.
3. REFUNDS
Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions, natural disasters
- International customs procedures
- Lost mail after delivery (beyond customer control)
If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at support@orangeprints.com and we’ll make it right!
Instructions For Making A Refund Request:
- Proof of Purchase: A receipt or proof of purchase is required for a refund.
- Inspection and Notification: After we receive and inspect your refund request, we will notify you via email about whether your refund has been approved or rejected.
- Refund Processing: If approved, your refund will be processed and automatically applied to your credit card or original payment method within 1 – 2 business days.
- Refund Amount: We will refund 100% of the total order amount.
- Checking Refund Status:
– First, recheck your bank account if you haven’t received a refund.
– Next, contact your credit card company; it may take some time for your refund to be officially posted.
– Then, contact your bank. There is often some processing time before a refund is posted.
Further Assistance: If you’ve completed all these steps and still haven’t received your refund, don’t hesitate to get in touch with us at support@orangeprints.com or phone number: (+1) 307-763-5949.