After-Ship Center

We’re sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with some information and photos or videos of the item you received and our shipping label to show how wrong it is. Please fill out the form below:

After-Ship Center Form

You got some package/s but not all your order. Item/s you mentioned above are missed.
This happens when we sent your order separately and they have not been delivered yet or we did miss some item. Please check if there is any tracking number showing "in transit". If not, please send us some actual photos/videos of what you got and our shipping label. We will check if we have other package in transit then may send the missed one ASAP.

If there is anything else we can assist you with, please do not hesitate to reach out to us. One of our customer service specialists will answer your inquiries within 24 hours.

Please contact our support line if you need further assistance:

  • Email:
  • Hotline: +(1)-307-763-5949
  • Support Time: 8h30 AM – 5h30 PM (UTC – 8)
  • Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Fulfillment Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Team designer address: 35 Thai Phien Street, Hai Chau District, Da Nang city, Viet Nam
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