Item: After-Ship Center
Author: orangeprints

We’re sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with some information and photos or videos of the item you received and our shipping label to show how wrong it is. Please fill out the form below:

After-Ship Center Form

Name

Order Email

Order ID

Phone Number

Describe

Reason why you are not happy with your item/s

I received wrong/damaged/faulty items I got some package/s but not all my order (The items above are missed) I haven't received my order yet Other

You got some package/s but not all your order. Item/s you mentioned above are missed.

This happens when we sent your order separately and they have not been delivered yet or we did miss some item. Please check if there is any tracking number showing "in transit". If not, please send us some actual photos/videos of what you got and our shipping label. We will check if we have other package in transit then may send the missed one ASAP.

Actual photos/videos of items you received, uploaded here

Your origin order shipping method you paid

Fast shipping Free shipping Standard shipping

We will check your order with our logistics. Let us know your request in case your order was lost

Resend (Your order will be re-ordered within 24 hours, please check email to confirm order) Refund (You will receive your refund within a few days)

If there is anything else we can assist you with, please do not hesitate to reach out to us. One of our customer service specialists will answer your inquiries within 24 hours.

Please contact our support line if you need further assistance:

Email: support@orangeprints.com
Hotline: +(1)-307-763-5949
Support Time: 8h30 AM – 5h30 PM (UTC – 8)
Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Fulfillment Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Team designer address: 35 Thai Phien Street, Hai Chau District, Da Nang city, Viet Nam

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After-Ship Center

After-Ship Center Form

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